Our Privacy Policy
Learn how we handle your personal information and ensure your privacy and data security on our platform.
This Privacy Policy explains how Surfaced ("we," "our," or "us") collects, uses, and protects your personal information. By using Surfaced, you agree to the terms of this policy. We are committed to protecting your privacy and ensuring the security of your personal data.
We collect information you provide directly, such as account details and content data, as well as information collected automatically through your use of our service. This may include:
- Personal Information: Your name, email address, billing information, and account credentials
- Content Data: Articles, content, and other materials you create or upload to our platform
- Usage Data: Information about how you interact with our service, including pages visited, features used, and time spent on the platform
- Technical Data: Browser type, device information, and other technical identifiers
- Analytics Data: Data from connected platforms and services that you authorize us to access for content performance monitoring
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your account
- Monitor and analyze content performance across AI platforms and search engines
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms of service
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure authentication protocols, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at a@surfaced.com.
We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our platform. You can control cookies through your browser settings, though this may affect certain features of our service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our service after such changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Support: a@surfaced.com